Great location and wonderful breakfast

I had a pleasant stay with comfortable accommodations and enjoyed the delicious breakfast options, including fluffy pancakes and savory breakfast sandwiches. The proximity to downtown and outdoor activities was a big plus for us, making it easy to explore the area. However, I did notice that the decor felt quite dated and could use some refreshing.

I enjoyed my stay with a beautiful view from my Queen Room, although the outdated decor could use some attention. The friendly staff's accommodating nature made my experience pleasant, alongside a delightful breakfast offering.

Had an awesome stay with friends! We enjoyed skiing at Boyne Mountain and hiking around the Great Lakes. The staff was super nice, and breakfast was a hit for everyone. Just a heads-up, the hotel could use a bit of a facelift, but for the price and location, it was worth it.

Unfortunately, the room cleanliness was an issue. The carpet had some stains that were noticeable, and the thin walls made it hard to get a good night's sleep with all the noise from the hallways.

Great spot for a quick break

Friendly staff, clean facilities, including the nice indoor pool, provide a welcoming atmosphere for relaxation after a day of cycling downtown or enjoying the beautiful views from the back of the hotel.

Bathrooms could use an update.

The indoor pool felt inviting, perfect for families. The hot tub provided a nice way to relax after a long day. The location outside the city center offered some peace and quiet. Unfortunately, the room showed signs of wear. The carpet had noticeable stains, and the furniture felt outdated. I booked a room with a lake view, but instead had a view of the parking lot. Breakfast options were limited. just decent enough to start the day but could use more variety. Staff were friendly and helpful throughout our stay.

The staff were friendly and attentive, promptly addressing my needs during my stay. The complimentary breakfast exceeded expectations, featuring a variety of options that included fresh pastries and hearty fare. The location was convenient, only a short drive from downtown Charlevoix and local business areas.

The property feels dated and in need of some renovations.

The stay was decent overall, with the location being a huge plus—just a short drive from downtown and beautiful beaches. The room I had was clean and well-maintained, and the staff provided good service throughout my visit. However, the breakfast could use improvement, as the options felt a bit limited and sometimes lacked warmth. Overall, it was a nice getaway with room for enhancement.

comfortable stay but small room

The beds and pillows were extremely comfortable, allowing for restful nights. The hotel's location offered convenient access to nearby attractions.

The room felt cramped due to the layout.

Comfortable stay with a few quirks

Double room with two double beds was cozy. Loved having a microwave and refrigerator for snacks. Nice that there were plenty of towels and good-quality toilet paper. The indoor pool and hot tub were clean and inviting. Location was near downtown and close to the beach area, which was a big plus for exploring.

Family getaway not without flaws

The pool and hot tub were perfect for unwinding after a long day, kept clean and enjoyed by the whole family. Plus, the staff, though busy, were really friendly and accommodating, which made us feel welcomed right away.

It wasn't inexpensive, but still pretty acceptable for a family holiday.

I absolutely loved the lakeside view from my room. It was a serene sight to wake up to, with the gentle rippling of the water and birds chirping just outside. The staff were also very accommodating and helpful.

A few more accessible amenities would be beneficial.

the surestay collection by best western had some nice amenities. i really enjoyed relaxing in the hot tub after a long day. the indoor pool was also inviting, perfect for families. plus, it’s conveniently located outside the city center, which was a plus for peace and quiet.

i would strongly recommend looking elsewhere.

The location was convenient and the comfortable beds really stood out during my stay. However, the room could use some updates; there were noticeable cleanliness issues, such as stains on the carpet, and the room had a strange smell. Overall, this is a decent place for a short stay, but improvements in room maintenance would enhance the experience.

The hotel had a great pool area where my kids splashed around, and we loved the easy access to beautiful hiking trails nearby. Our dog felt right at home in our pet-friendly room, which was surprisingly quiet and even came with a microwave and fridge.

In my wife's opinion, the breakfast options were quite limited, making it tough to satisfy our kids' morning cravings.